To place an order, please use our email address at info@nativescents.com.au. We’ll provide you with the following details:
Shipping Details
Shipping Methods
Delivery Times
Shipping Costs
Shipping Locations
Tracking Information
Order Processing Time
Shipping Restrictions
Shipping Partners
Shipping Policies
International Shipping
At Native Scents Australia, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
While we take every precaution to ensure the safe delivery of your order, if your product arrives damaged or faulty, please contact us within 48 hours of receiving it. We will work with you to resolve the issue promptly.
If you change your mind or wish to return your purchase for any reason, you may do so within 14 days of receiving your order. To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
Please note that we reserve the right to charge return freight for any replacement products.
To initiate a return or exchange, please contact us at info@nativescents.com.au. Our customer support team will guide you through the process and provide you with any necessary instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us. Your satisfaction is important to us, and we’re here to assist you.
